If you are not entirely satisfied with the performance of a Diffinity
Genomics product we will exchange or refund it. Please call our Customer Service Department
at 1-877-362-1812 and they will ensure one of our technical specialists answer
any of your questions about the product and its use. If you
are still not satisfied, please ask for a Return Authorization (RA) Number (see
below).
Products ordered, shipped, or billed in error can be
returned for exchange or credit. Please contact our Customer Service Department
at 1-877-362-1812 for a Return Authorization (RA) Number.
Products that are past their expiration date may not be
returned.
Return Authorization (RA) Numbers
RA Numbers enable us to track your return and ensure
appropriate credit to your account. To return goods, please be ready to provide
us with the following information:
Diffinity
Genomics order number
Catalog
number and description of product
Reason
for return
We can then issue an RA number and give you instructions on
how best to get the products back to Diffinity Genomics.
Product Use
and Sales Conditions
Product Warranty and Satisfaction
Guarantee
Diffinity Genomics guarantees the performance of all
products in the manner described in our product user manuals and literature.
The purchaser must determine the suitability of the product for its particular
use. Should any product fail to perform satisfactorily due to any reason other
than misuse, Diffinity Genomics will replace it free of charge or refund the
purchase price. We reserve the right to change, alter, or modify any product to
enhance its performance and design. If a Diffinity Genomics product does not
meet your expectations for the application it was designed for, return it to
us. We will credit your account or exchange the product as you wish.
THE GUARANTEE STATED ABOVE IS IN LIEU OF ANY OTHER
WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. DIFFINITY
GENOMICS MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL DIFFINITY GENOMICS BE LIABLE
FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE
DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF DIFFINITY
GENOMICS KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE. All terms
and conditions are subject to change without prior notice. If you have
questions about product specifications or performance, call our Customer
Service Department at 1-877-362-1812.
Contact Information:
Diffinity Genomics, Inc. 150 Lucius Gordon Drive West Henrietta, NY 14586
